Scope
These terms concern websites, visual identity, IT support, software and related assistance provided by Bayhoca IT. They apply when communicated and incorporated into the contractual relationship. Visiting the website does not place an order.
BAYHOCA IT / Legal information
General service terms
How Bayhoca IT services are agreed, delivered and paid for.
This translation follows the French document. The terms of your service remain those set out in your contract.
Business clients and consumers
The quotation states whether the client acts for professional purposes or as a consumer. Mandatory rules applying to that capacity remain in force. A term intended for business clients never removes a protection granted to consumers by law.
Offer and acceptance
The quotation or contract states the objectives, deliverables, scope, prices, payment arrangements and delivery conditions. Work starts under the acceptance arrangements agreed in writing. Specific terms take precedence over general terms that they expressly amend.
Communication and acceptance
The applicable version is the one given to the client before or when the contract is concluded. It may be attached to the quotation or provided on another durable medium. Acceptance of the quotation or contract confirms acceptance of the identified terms. A version published later does not change an existing contract without the agreement of the parties.
Client cooperation
The client supplies the information, access, content and approvals needed for the project and must be entitled to authorise their use. Access must be limited to what the service requires and removed or adjusted when no longer needed.
Changes to scope
Additional requests or changes may require a further agreement on costs, timing and deliverables. These are specified before the additional work is carried out.
Schedule and approvals
Timing depends on the agreed work, available resources, approvals and technical dependencies. Delivery and acceptance stages are set out in the offer. The parties discuss any difficulty that may affect the project.
Delivery, review and corrections
The client reviews deliverables within the period stated in the quotation and reports observed defects with enough information to reproduce them. Bayhoca IT corrects defects within the accepted scope. A new request, a change of mind or a need arising after approval may require an additional offer. Statutory consumer guarantees remain intact.
Billing and payment
Each invoice contains the information required by law, the service reference, price, taxes and due date. Where structured electronic invoicing is mandatory, the compliant invoice is sent through the required channel, including Peppol. A readable copy may also be provided. The quotation or invoice states the payment period and details.
Late payment by a business client
Where an invoice payable by a business client remains unpaid, the interest and recovery compensation provided by the Belgian Act of 2 August 2002 may apply under the statutory conditions. The right to dispute an invoice in good faith and mandatory rules remain applicable.
Late payment by a consumer
Before charging interest or compensation to a consumer, Bayhoca IT sends the free reminder and observes the minimum period of fourteen calendar days required by law. Any interest and compensation remain within the statutory limits. The consumer may ask for evidence of the debt and submit a reasoned dispute.
Consumer withdrawal right
Where a distance or off premises contract includes a withdrawal right, the consumer normally has fourteen calendar days to give notice without stating a reason. If the consumer expressly asks for the service to begin during that period, the part supplied before withdrawal remains payable. The right is lost after complete performance only where the consumer gave prior express consent and acknowledged that loss. Statutory exceptions remain applicable.
Withdrawal form
To Bayhoca IT at contact@bayhoca-it.com. I hereby give notice that I withdraw from the contract for the following service: [description]. Service ordered on: [date]. Consumer name: [name]. Consumer address: [address]. Date of request: [date]. Signature: only when sent on paper. The consumer may also use any other unambiguous statement. Bayhoca IT acknowledges receipt on a durable medium.
Rights to deliverables
Bayhoca IT remains the owner of its methods, tools, templates, know how, reusable components, software, source code and elements created before or independently of the service, unless an express written assignment is agreed. The client remains the owner of its data, content, brands and supplied materials. The offer states the rights granted over deliverables created specifically for the client. Any agreed assignment takes effect after full payment of the relevant amounts. Libraries, third party software and licensed resources remain subject to their own rights.
Maintenance and third party services
Hosting, domains, licences, maintenance, backups and support are included only where agreed. Some services depend on external providers whose access, availability, charges and terms may change.
Confidentiality and data
Confidential information is used for the service and shared only with necessary participants, unless an obligation or agreement provides otherwise. Personal data and processing commitments are specified where the service requires them.
Problems and liability
Each party is responsible for its obligations under the contract and applicable law. Problems must be reported with useful details so a solution can be sought. These terms do not exclude liabilities or protections required by law.
Events beyond the control of the parties
A party informs the other when an unforeseeable event beyond its control prevents or materially delays performance. The parties seek a reasonable adjustment to the schedule or scope. Statutory or contractual termination rights remain available if the impediment continues.
Termination and consequences
Each party may end the contract in the situations and with the notice stated in the quotation or contract. In the event of a serious breach, the party concerned receives a written request to remedy it within a reasonable period, unless urgency or impossibility applies. Work already performed, costs incurred with approval and obligations intended to survive remain payable or applicable within the limits of the law.
Complaints and mediation
A complaint is first sent to contact@bayhoca-it.com with the file reference and relevant information. Bayhoca IT seeks an amicable solution. A consumer may then contact the Belgian Consumer Mediation Service free of charge at Boulevard du Roi Albert II 8 box 1, 1000 Brussels, through mediationconsommateur.be.
Applicable law and courts
The contract is governed by Belgian law. The parties first seek an amicable solution. If no agreement is reached, the dispute is brought before the court having jurisdiction under the applicable rules. This term does not restrict the right of a consumer to bring proceedings before a court competent under mandatory rules.
Language, evidence and severability
The French version is the reference unless the parties designate another contractual language. Quotations, confirmations, invoices, emails and technical logs may be used as evidence within the limits allowed by law. If one term is held invalid, the other terms continue to apply to the extent permitted.
Updated on October 4, 2026