BAYHOCA IT
BAYHOCA IT / Legal information
How to request account deactivation, irreversible anonymisation and the handling of data that must be retained.
Send an account deletion requestThis translation follows the French document. The terms of your service remain those set out in your contract.
BAYHOCA Apdurahman, trading as Bayhoca-IT, with its business address at Rue Large Voie 141/R1, 4040 Herstal, Belgique, Belgian enterprise number 1012.149.270 and VAT number BE1012149270, receives requests concerning BayhSoft accounts at contact@bayhoca-it.com. This resource covers BayhSoft access currently available on the Web and Android. An iOS version is planned but is not yet distributed.
In BayhSoft mobile, open My profile and choose Request account deletion. The application shows a confirmation before sending the request. This action immediately disables the mobile account and revokes its sessions. It produces a receipt but does not mean that all business data has already been erased.
If you can no longer open the application, write to contact@bayhoca-it.com from the address associated with the account. State that the request concerns BayhSoft and provide your account address and the name of the relevant business or environment. Never send your password, a sign in code or a private key.
Bayhoca IT may request only the information needed to verify the requester’s identity, account and authority to act. When the account belongs to an environment managed by a customer business, the administrator or person designated by that business may need to confirm the request.
Processing covers the user profile, authentication methods, sessions, authorised devices and personal preferences associated with the account. Business data created in a BayhSoft environment may also concern the customer business, its obligations, its customers, suppliers or other users. It is not automatically deleted with an individual account without checking the requester’s role and the customer’s instructions.
After immediate deactivation and verification of the request, the procedure removes access, clears authentication secrets and irreversibly anonymises the user profile. Business documents, anonymised authorship and legally required audit references may be retained. The result is partial retention rather than deletion of all business data. This procedure was validated in the TEST environment for mobile and web flows. Complete closure of an environment must be requested by a person authorised to act for the relevant business.
For ordinary backups and technical logs in TEST environments, the approved rule aims for deletion no later than thirty days after creation. Its operational application and the complete inventory of copies have not yet been demonstrated. No active or automatic purge and no maximum actually applied are claimed as proven. This rule concerns TEST only and does not describe production. A backup may be retained longer for a documented incident or rollback need. A technical log may be retained longer only for a documented incident. These exceptions must be identified and kept separately. Business documents, anonymised authorship and legally required audit references may be retained when justified by the contract, accounting, security, evidence or the establishment, exercise or defence of legal claims.
Bayhoca IT confirms receipt of the request and responds without undue delay, in principle within one month. If the complexity or number of requests requires an extension, the requester is informed within that first month. Bayhoca IT informs the requester about the action taken or information still needed. For questions about this procedure or your rights, write to contact@bayhoca-it.com.
Updated on October 11, 2026